Zimex, Importaçao e Exportaçao, Soc.Unip, Lda (hereinafter referred to as "ZIMEX") recognizes the fundamental importance of protecting privacy, security and data for our customers and partners.

This Privacy Statement informs you of our privacy practices and the choices you can make about the way we collect and use information about you, including information that may be collected from your online activity, device use and information provided to ZIMEX for recruitment or employment opportunity purposes. This Privacy Statement applies to web pages, domains, services, applications and products belonging to ZIMEX.

This Privacy Statement does not apply to third-party applications, products, services, web pages or social media features that can be accessed through links we provide on ZIMEX services for your convenience and information. Accessing these links causes you to leave ZIMEX services and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party web pages or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any website you interact with before allowing the collection and use of your personal data.

OUR PRIVACY PRINCIPLES

Lawfulness, loyalty and transparency

We process personal data in accordance with the law and with transparency and loyalty to you. Our data processing activities are carried out: 1) with your consent; 2) in order to fulfill our obligations to you; 3) for the legitimate purpose of carrying out our activity, promoting innovation and providing a continuous customer experience; or 4) otherwise in accordance with law.

Notification and choice of data use

We are transparent and offer you clear notice and choice of the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these principles, our Privacy Statement or specific notices associated with ZIMEX services

Data access

We provide you with reasonable access along with the ability to review, correct, modify or delete the personal data you have shared with us. 

Data integrity and purpose limitations

We only use personal data for the purposes described at the time of collection or for additional purposes compatible with the law. We take reasonable steps to ensure that personal data is accurate, complete and up-to-date.

Data security

To protect personal data against unauthorized use or disclosure, we implement information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.

Responsibility for subsequent transfers

We recognize our potential liability for transfers of personal data to third parties. Personal data will only be shared when third parties are contractually obliged to offer equivalent levels of protection.

HOW WE USE DATA

We collect and use personal data to manage your relationship with ZIMEX and to better serve you by personalizing your experience and interaction with us. Examples of how we may use your data include:

Customer experience

Continuously offer you a customer experience by accurately maintaining contact and registration details, offering comprehensive customer support, proposing products, services and features that may interest you and allowing you to participate in competitions and surveys. We also use your data to provide a personalized experience, personalize the ZIMEX services and communications you receive, and create recommendations based on your use of ZIMEX services.

Transaction support

Help complete transactions and orders for our products or services, manage your account, process payments, arrange shipping and deliveries, and facilitate repairs and returns.

Administrative communications

Communicate with you about ZIMEX services. Examples of administrative communications may include responses to your questions or requests, service completion or warranty-related communications, safety reminder notifications, or applicable corporate updates related to mergers, acquisitions, or divestitures.

Security

Maintain the integrity and security of our web pages, products, features and services and prevent and detect security threats, fraud or other criminal or malicious activity that could compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requesting a password and user identification, before granting access to your personal data. We may also maintain additional security measures, such as CCTV, to protect our physical locations.

Business operations

Conduct normal business operations, including recruiting, verifying your identity, making credit decisions if you apply for credit, conducting business and analytical research, reporting and business management, staff training and quality assurance objectives and outreach programs.

Advertising

Offer personalized promotional proposals (in accordance with your Privacy Preferences) on ZIMEX services and other websites of selected partners.

Compliance with the law

Compliance with applicable laws, regulations, court decisions, governmental law enforcement requests, to properly operate our services and products and to protect ourselves, our users and our customers and to resolve any disputes with customers

DATA WE COLLECT

Personal data is any information that personally identifies you, or from which you can be identified directly or indirectly. We may collect your personal data through your use of ZIMEX services or during conversations or correspondence with company representatives. The personal data we collect from you depends on the nature of your interaction with us or the ZIMEX services you use, but may include the following:

Information you provide directly 

Contact Data – We may collect personal and/or business contact data including your name, surname, postal address, telephone number, fax number, email address and other similar contact information.

Account data – We collect information, such as how you purchased or subscribed to ZIMEX services, your transaction, billing and support history, the ZIMEX services you use and any other information related to your account.

Location data – We may collect geolocation data when you enable location-based services or when you choose to provide location-related information during product registration.

Security credentials data – We collect user IDs, passwords, password hints and similar security information necessary for authentication and access to Pulseiraeventos.pt accounts.

Social media data – We may provide social media features that allow you to share information with your social networks and interact with us on various social media sites. Using these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that may be collected, used and shared by those sites.

Other unique identifying information – Examples of other unique information we may collect from you include product serial numbers, information you provide when you interact in person, online or by phone or email with our services, support services or other customer support channels. customer, or additional information you have provided to us to facilitate the provision of ZIMEX services. You are not obliged to share the personal data we ask for, but if you choose not to share information, in some cases we may not be able to effectively respond to any questions you may have.

Information automatically collected about your use of Pulseiraeventos.pt services

Product usage data – We collect product usage data, such as pages printed, printing mode, medium used, brand of ink or toner, type of printed file (.pdf, .jpg, etc.), application used for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and usage and status of other printer consumables. We do not scan or collect the content of any file or information that may be displayed by an application.

Device Data – We collect information about your computer, printer and/or device, such as operating system, amount of memory, region, language, time zone, model number, date of first launch, age of device, date of manufacture device, browser version, computer manufacturer, connection port, warranty status, unique device identifiers, advertising identifiers and additional technical information that varies from product to product.

Application data – We collect information related to ZIMEX applications, such as location, software versions and update details.

Performance data – Print events, features and alerts used, such as “Low Ink” warnings, fax, scan, integrated web server and additional technical information that varies from product to product.

Website navigation data – We collect information about your visits and activity on our website Pulseiraeventos.pt and applications including the content (and any advertising) you view and interact with, the address of the website from which you came and other clickstream behavior (such as which pages you viewed, which links you clicked, or which items you added to your shopping cart). Some of this information is collected using Automatic Data Collection Tools, which include cookies, web beacons and embedded web links.

Anonymous or aggregated data – We may collect anonymous questionnaire responses or anonymous or aggregated information about how our services are used. In the course of operations, we may also apply an anonymization or pseudonymization process to your data so that it is unlikely to identify you through the use of this data with available technology.

Information from third-party sources

We may also acquire data from third party sources that we believe to be credible and that are publicly available or available on a commercial basis. This information may include personal data such as your name, address, email address, preferences, interests and certain demographic data. For example, personal data may be collected when you access our applications through social media login (e.g., when you log into our applications using Facebook or other social media credentials). The basic details we receive may depend on the privacy settings of your social media account.

To provide certain business-level services, your company's contact details may be provided to ZIMEX through a designated entity within your business or company (such as a member of your IT department). When necessary, we may also use information provided by you or your employer, together with information available from public domain sources, online and offline.

To ensure data accuracy and offer a superior customer experience by providing better personalized services, content, marketing and advertising, we may associate or combine the information we collect from the different sources described above. For example, we may compare geographic information acquired from commercial sources with the IP address collected by our Automatic Data Collection Tools to derive your general geographic area. Information may also be associated using a unique identifier, such as a cookie or account number.

CHILDREN'S PRIVACY

ZIMEX does not knowingly collect information from children in accordance with local law, and does not target its web pages or mobile applications to children.

HOW WE KEEP YOUR DATA SECURE

To prevent unauthorized disclosure or access and to ensure appropriate use of your information, we use appropriate and reasonable physical, technical and administrative procedures to safeguard the information we collect and process. ZIMEX retains data as required or permitted by law and as long as the data continues to have a legitimate business purpose.

HOW WE SHARE DATA 

We will share your personal data as follows:

Share with service providers

We hire service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be in other global locations and may provide customer support services, fulfill orders, deliver product, personalize content, develop advertising and marketing campaigns (including digital and personalized advertising), provide IT services, provide email, data hosting, debt collection and management or support for web pages. Our service providers are contractually obliged to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than providing the services in accordance with ZIMEX's instructions. We also take measures to provide adequate protection for any transfers of your personal data in accordance with applicable law. 

Compliance with the law

We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized requests for information from law enforcement agencies, regulators, courts and other public authorities, including complying with the requirements national security or other law enforcement requirements; (ii) comply with any law, regulation, court notice, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) apply/protect the rights and assets of ZIMEX; or (v) protect the rights or personal safety of ZIMEX, our employees and third parties owning or using ZIMEX property when permitted and in accordance with the requirements of applicable law.

Share with other third parties

We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); (iii) insurance provider if you have purchased an insurance policy through us (e.g. Care Packages); or (iv) other third parties, such as our channel partners, with appropriate notice and consent. If you choose to provide personal data to other companies, that personal data will be treated in accordance with the privacy policy of those companies, which may be different from ZIMEX's policies and practices.

CHOOSE YOUR PRIVACY PREFERENCES

You have the option to subscribe to communications from us related to specific ZIMEX services. You may also choose to receive general communications from ZIMEX and you may select how those communications are delivered – e.g., via post, email, telephone, fax, mobile device or online.

You can make or change choices about receiving subscription to general communications at the data collection point or using other methods that are described in the following sections. These options do not apply to communications that are primarily for the purpose of administering the completion of orders, contracts, support, product safety notices, driver updates or other administrative and transactional notifications where the primary purpose of these communications is not to promotional nature.

Subscription Communications

Subscription communications include email newsletters, software updates, etc. which may be expressly requested by you or which you have consented to receive. After requesting these communications, you may opt out of receiving them using one of the following methods:

Select the “opt-out” or “unsubscribe” link in the email or follow the instructions included in each email subscription communication

Return to the web page(s) where you initially registered your preferences and follow the instructions for opting out. You can access many ZIMEX subscriptions on the website of the subscriber's choice.

Please contact our Data Protection Officer via the Data Protection Department. Provide your name, contact information and specific information relevant to the ZIMEX subscriptions or marketing that you want to stop receiving.

General communications

Our general communications provide information about products, services and/or support. This may include information about new products or services, special offers, personalized content, targeted advertising or invitations to participate in market research or compliance reviews.

You may opt out of receiving these general communications using one of the following methods:

Select the "Opt-out" or "Unsubscribe" link in the email or follow the instructions included in each email communication.

Write to the Data Protection Department. Be sure to provide your name, contact information and specific information relevant to your privacy preferences.

HOW WE USE AUTOMATIC DATA COLLECTION TOOLS

We use and allow certain companies to use cookies, web beacons and other similar technologies (collectively “Automatic Data Collection Tools”) on our services. We do this to understand how you use our services; improve your user experience and enable personalized features and content; optimize our marketing ads and allow third-party advertising companies to help us deliver advertisements specific to your interests across the Internet. You can find more information about Automatic Data Collection Tools at: www.allaboutcookies.org.

Our use of cookies

Cookies are text files that contain small amounts of information that are transferred to your device, or more technically, to the browser you use on that device, when you visit a website. The entity that places the cookies in your browser can then read the information in that cookie that you set. Cookies are normally classified as “session cookies” which do not stay on your device after closing your browser or as “persistent cookies” which usually stay on your device until you delete them or until they expire.

Different cookies are used to perform different functions, which we explain below:

We use cookies that are essential - Some cookies are essential to enable you to move between our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you use.

We use cookies to remember your choices - These cookies allow us to remember the choices you make on our web pages (such as your preferred language or the region you are in) and offer improved, more personalized features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of web pages that you can personalize. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information that these cookies collect may be anonymized and they cannot track your browsing activity on our websites.

We use cookies to personalize your experience - We also use cookies to change the way our web pages behave or look, to personalize your experience with information we infer from your behavior on our web pages or information we may already have about because you are, for example, a registered customer. These cookies can be used to personalize our services received by you or the content, appearance and sensation that we transmit to you during subsequent sessions on our web pages. For example, if you personalize web pages or register for products or services, a cookie helps the web page server to remember your specific information. The next time you visit our web pages, the information you previously provided can be retrieved, so you can easily use the features of the web page you previously chose. If you regularly use more than one device or computer, we may turn on cookies so you still receive a personalized online experience. We can also personalize the information you see based on what we already know about you, so you spend less time looking for things. With the use of cookies, each visitor to our website can have a web experience that is unique to each person.

We use cookies for performance and analytical purposes - We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to see how you use our web pages and services in order to improve their performance and develop them. them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and ensure that we maintain a consistent look and feel across our web pages; track and provide trend analysis on how our users interact with our web pages and communications; track errors and measure the effectiveness of our promotional campaigns. We use Google Analytics from Google Inc., for example, to track website usage and activity.

In view of the above, we would like to inform you that we currently use the following cookies:

OTHER AUTOMATIC DATA COLLECTION TOOLS

When applicable, we ask for your consent to the use of cookies and other Automatic Data Collection Tools that store or access information on your device.

Cookies 

If you do not want to allow any cookies or if you only want to allow the use of certain cookies, check your browser settings. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The browser help menu or the website www.allaboutcookies.org contains comprehensive information about the opt-out process in different browsers.

Please note that by disabling certain categories of cookies, you may be prevented from accessing some features of our websites, or certain content or features may become unavailable.

If you have questions about our use of cookies, you can contact the Data Protection Department.

Web beacons 

Since web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or decline them. However, you can disable web beacons in email messages if you do not download images contained in messages you receive (this functionality varies depending on the email software used on your personal computer). However, doing so does not always disable a web beacon or other Automatic Data Collection Tools in the email message due to specific email software capabilities. For more information about this, see the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances when you opt out of cookies or modify your cookie settings in your browser.

Embedded web links

If you do not want us to collect information about the links you click, you can:

Change your choice about how you receive communications from us (i.e., choose a text-based version of the message when available) or choose not to click on links in emails we send;

Delete the promotional icons pre-installed by <> on your PC desktop or choose not to click on them;

EXERCISE YOUR RIGHTS AND CONTACT US

You have the right to access any personal data you have provided to us or that we have about you. Furthermore, you have the right to withdraw any consent previously granted or to request the correction, modification, restriction, anonymization or deletion of your personal data and to request an explanation about the processing. In certain cases, your request may be rejected based on a legitimate exception, such as where providing the information would reveal another person's personal data or where we are legally prevented from disclosing that information.

Contact us

We value your opinion. If you have any questions or concerns about our Privacy Statement, the collection and use of your data, or a possible breach of local privacy laws, please contact us:

Data Protection Department

Zimex, Lda 

C.E.Carvalheiras, Rua 25 de Abril- Arm.11 -2445-421 Pataias 

Email: info@pulseiraeventos.pt ou isabel@zimex.pt 

All communications will be treated confidentially. Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. We aim to ensure that your issues are resolved in an appropriate time and manner.

If we are unable to resolve your concerns, you have the right to contact your local supervisory authority.

CHANGES TO OUR PRIVACY STATEMENT

If we modify our Privacy Statement, we will post the revised statement here with an updated revision date. If we make significant changes to our Privacy Statement that materially alter our privacy and practices, we may also notify you by other means, such as sending you an email or posting a note on our corporate website and/or social media pages. before the changes come into effect. This Privacy Statement was last updated on 09/07/2023